A Comprehensive Manager’s Control Panel

The ExBee Engage Suite for Cisco creates a centralized portal for virtual all management functions, allowing far greater direct control over key functions and operations.

Simple points of management for all call center requirements:

  • Agent configuration – ability to change agent data (password, name ,etc.)
  • Queue configuration – ability to change names of queues
  • Agent re-skilling – ability to change agent’s approach at any given moment in order to optimize call center at peak times
  • Calendar based configuration – ability to address open and close times of call center based on holidays and special dates

The hands-on management control panel gives manager greater direct control over key functions and operations creating a centralized portal for all administrative functions — all in simple and well designed interface.