In-Call Collaboration for Cisco

With ExBee, you can give your agents all-new capabilities to expand and enhance the engagement with a number of real-time collaboration options that can dramatically improve call outcomes, streamline processes, and interact more personally with callers. All on your existing Cisco system.

File Sharing during the call, for Photo IDs, contracts, forms and the like. One-call resolution and completion.

Texting during the call for relaying information addresses, email addresses  and other data

Co-Browsing for helping callers locate items, fill out forms, handle web applications

Video escalation for instant transfer to face-to-face video for a more personal touch, more interactive engagement